Frequently Asked Questions

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. We will reach out to the shipping carrier to try and locate your lost order.

Keep in mind that if tracking information states an order was delivered, but you think you haven't received it, unfortunately we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense or the shipping carrier's.

You can check out our refund policy for up-to-date details about reshipments.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. We will reach out to the shipping carrier to try and locate your lost order.

Keep in mind that if tracking information states an order was delivered, but you think you haven't received it, unfortunately we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense or the shipping carrier's.

You can check out our refund policy for up-to-date details about reshipments.

At Shop Wrenée™, family is our topmost priority. We've merged our two granddaughters' names to create a unique identity. They are the center of our world, filling our lives with joy. They provide laughter and purpose while we fight myeloma. Our ultimate goal is to find a cure for myeloma so that future generations can live without fearing this disease. Thanks for supporting our family-centered mission!

General sustainability statement

Sustainability is important to Shop Wrenée™. We’re getting greener every step of the way while still providing you with the quality products you deserve. Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. Moreover, one in every five items produced by the fashion industry reaches landfills without being worn even once.

As Shop Wrenée™, each product you see on our website is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production.

Information about printing tech and materials

Our clothing designs are fulfilled using various methods. Many of our products are printed with the direct-to-garment (DTG) technique, a printing method where ink is first sprayed directly onto the garment, then soaks into the fabric. It’s like printing on paper but on clothing. We use Kornit printers that generate almost zero wastewater and use less energy than standard industry printers, which lowers our carbon footprint.

The inks we use for printing are Oeko-Tex™ certified, vegan, water-based, and free of harmful chemicals. Shop Wrenée™ takes sustainability seriously, so we take care to properly dispose of any left-over ink according to the ink supplier guidelines.

Eco-friendly product materials

There are many reasons why a product or material could be considered sustainable. Currently, at Shop Wrenée™, our eco-friendly product collection consists of items made of at least 70% organic or recycled materials or a mix of these materials.

Product packaging*

At Shop Wrenée™, apparel products are packed in post-consumer recycled (PCR) plastic mailers. The amount of PCR in the packaging will differ depending on where your order gets printed, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments. PCR packaging is made from everyday items like plastic bags and bottles. This material protects your order just as well as regular plastic bags; however, choosing PCR over first-use plastics reduces plastic’s environmental impact on our planet.

*This information applies to our in-house facilities. Apparel products that are fulfilled in our partner facilities might be packaged differently.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Remember that the original manufacturer's care instructions don't consider the DTG printing process. So we suggest following the care instructions on this page to learn how to properly take care of your printed garments.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside out. DO NOT iron the print.

Follow these instructions carefully to avoid fading and cracking of the print and shrinking the garment that can occur if you wash or dry it on a high setting.